Older people are, and feel, connected to the Good Morning Community and in turn, connected to their wider community.

"My life has inevitably slowed down, but Good Morning has helped me feel re-connected to life as it used to be. My children live abroad, old friends are mostly no longer alive and so I find that Good Morning has opened up a lovely new world for me."
Dorothy, 86 years

"As I seldom don't leave the house I feel I am part of a small community. The team helps me keep positive on bad pain days."
Jean, 72 years

"They're my community because I don't get out too often. The staff let us know about things happening, things no-one else thinks to tell me about. And they care about you. I can speak to them about things I can't tell anyone else.They're so easy to talk to, so caring."
Elizabeth, 74 years

"I live my life differently because of it. It gives me some prompting to get on with life."
Janet, 64 years


Older people are, and feel, safer knowing that potential health problems will be alerted to if they fail to answer their pre-arranged Good Morning Call.

"Knowing Good Morning are there should I need them makes life easy."
Mhairi, 97 years

"Sometimes you don't want to say to your family how you feel, but you can always tell Good Morning. I can depend on that phone call every day and feel safer knowing that someone is always there."
Ella, 85 years

"If it wasn't for you then I'd never have known Mum was in trouble that day. You're a lifesaver!"

"I know I'm in good hands if anything happens to me. It definitely makes me feel better about living alone it's my house, my memories are in this house."
Margaret, 64 years

"The warm hearted conversations make me feel good and I like knowing that somebody is looking out for me and is on hand to help in an emergency, it's security."
Client, 74 years


Older people are, and feel, valued because trusting relationships are built. Befrienders know clients very well, are considered friends while some call befrienders their family.

"It makes you live your life because you are never really on your own. They make me feel like a person – not an old woman. I can discuss things like politics and keep in touch with the world – they just keep me going."
Charlotte, 94 years

"The best thing is that when the phone rings you are right in contact with a friend. You feel a special person."
Helen, 83 years

"I'm not too well in the morning but when the phone rings and they say 'hello', it is a better tonic right away than all the tablets I swallow."
Ann, 86 years

Confident to live independently

"Living in my own home means a lot to me, Good Morning helps give me that choice as I know they're looking out for me. It's like having an extended family. The mornings are the loneliest part of the day, as I am a very early riser, so I look forward to that call."
Annie, 80 years

"It gives reassurance that someone will be in touch every morning to check I'm ok. I'm happy to live on my own because of it."
Margaret, 89 years

"I'm fine about living myself because when I took a hypo during the night, if they hadn't told my sister about me not answering, I could've just slipped away. She wasn't due up for another week so there you go."
Nora, 81 years

Telephone or Visitor?

Clients took part in an external study "Living actively and independently in later life: How can we prevent social isolation?" by NHS Health Improvement Team and Social Work Services Community Older Persons Team in 2010.

Results showed how members preferred befriending by phone due to:

• the non-intrusive nature of a telephone call
• having control of the telephone call

Postal evaluations each year have reinforced this message: people prefer telephone contact.

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High impact

In 2019, 155 members responded to our evaluation. Scaling used: Strongly Disagree, Disagree, Don't know, Agree and Strongly Agree and an open section for comments.

How have we made a difference?

A - 99% have re-assurance to live independently
"I feel more confident being with Good Morning as the information you give is really good especially about scams to watch out for. You show concern. I feel I can speak to a befriender more freely than my family so I like to know I have someone outside the family who listens and gives good advice. I feel more independent now than I did before, my family think so too. I was a little bit dependent on my family – independence is good!." Charlotte, 88 years

B - 100% have boosted confidence and self-esteem
"I felt very, very low when I came out of hospital therefore it was good having someone to talk to. They’ve given my confidence a boost. I get everything I need from the service; reassurance, fantastic advice and it’s a great comfort." Cathy, 90 years

C - 100% feel safer at home
"It boosts my confidence as it’s lovely for someone to listen to you and make you feel important. My biggest worry is if I fall and no-one knows. By getting my morning calls I feel safer and independent too - I can live on my own." Nancy, 81 years

D - 100% feel cared about
"Being part of Good Morning really ups my confidence as they acknowledge my achievements. They encouraged me after my knee operation. They listen to my concerns and offer supportive suggestions to overcome them. They also get excited about things I do well. This makes me feel good because I’m cared about. It helps me live alone because I know they are there for me and can put me onto other services that can provide more help if I need it." Betty, 85 years

E - 100% have reduced feelings of isolation and loneliness
"I don’t feel lonely any longer. My calls give me a lovely warm feeling that lasts all day." Jean, 82 years

F - 100% feel better connected to the community
"I feel less isolated being a member of Good Morning as my rapport with the befrienders is so reassuring. Their friendship makes me feel like a real person, they make me feel what I think matters. And even though I am housebound, I feel better connected to the community as Good Morning keep me in the loop and make me feel part of everything." John, 80 years

G - 100% are helped to retain their independence
"What I appreciate is the light-touch nature of your service. So many other services are intrusive or restrictive, but you aren’t. I’ve never felt like a number, I feel you are on my side, that you aren’t taking away my independence." Ruthmary, 84 years