High impact
In year 2022/23, 153 clients responded to our evaluation questionnaire. Scaling used: Strongly Disagree, Disagree, Don't know, Agree and Strongly Agree and an open section for comments. We’re very humbled by what they said.
How have we made a difference?
A - 99% feel less lonely and/or isolated
“I certainly don’t feel isolated or lonely since I started getting my calls, I feel like a different person because of them. They care about people, and I feel we’ve been friends for many years.” Joe, 88 years
“I feel known because they’re interested. You are made to feel important and that makes me feel good. The calls make me put in the effort to get up and start the day. Knowing that you’ll contact my family if I can’t get to the phone means I’m safer too. You could do no better.” Ishbel, 92 years
B - 99% have better self-confidence and self-esteem
“Every call boosts my confidence as I can be quite negative about myself and my ability to do things around the house. The team encourage me to do things for myself, and, I realised I’m stronger than I think.” Eleanor, 66 years
“There is so much connection with the team. It makes me feel worthy of myself. I can’t explain how beautiful you make me feel.” Shareha
C - 99% have improved well-being and resilience
“Normally I don’t speak to anyone. I always say to my psychiatrist this service keeps me alive. It boosts me and I find that life-saving. Helps me in every way. Helps me in my journey and my mental health.” Ann
“I’ve never looked back since my doctor referred me for depression. You’re always there, you always care. Your help has made me think more positively about life. Before Good Morning I didn’t want to live but now I enjoy every day. I’ve never looked back since I joined.” Albert, 73 years
D - 99% feel safer at home
“I’m so grateful to them because they alerted my neighbour when I didn’t answer my phone, and she came round and helped me up. It’s a wonderful service, I feel very secure because of it.” Mary, 80 years
“Knowing you’re at the end of the line is great, I feel supported and safer. That’s a big deal when you’re my age. This is the best service for older folk like me. It’s not intrusive like many services.” Dennis, 82 years
E - 99% feel cared about
“I feel more positive about myself since joining because I feel valued by people who I’ve come to value very much over the past 2 years. I feel I’ve a strong group of people who are ‘on my side’. This makes me feel stronger and more confident in my own ability to cope in everyday life situations – to not get worn down by what life can throw at me.” Kathy, 77 years
“They’re like a cross between the Samaritans and a best friend”. Clare, 73 years
F - 99% are better informed and connected
“My Calls mean that I’m part of society because I’ve no family or friends left, and I’ve lived alone for 20-odd years but I don’t want to live without your service. It’s a lifeline in many, many ways. They pick me up on down days.” Jim, 78 years
“Very genuine people who make me feel I still have value as a human being. They’re a comfort blanket. They connect me to the outside world. If it wasn’t for them I wouldn’t know what’s going on. Their regular calls keep me carrying on. Make me keen to keep on coping with some independence. They mean a lot to an old widower.” John, 89 years
G - 99% feel better able to retain their independence
“It helps me live in my own house and go to my clubs because they give me encouragement and confidence to go out and be independent at my age. I owe Good Morning such a lot. Because of them I’m still going out and enjoying life. You’re all good friends and family. I can get things off my chest, sort things out and I feel better afterwards.” Agnes, 82 years
“I’m 95, life can be difficult at times. When I got out of hospital your calls kept my chin up and kept me moving forward. Being independent means a lot to me and speaking to someone and getting their advice means a lot. I’m safer with this service.” Anna, 95 years
